Each item that is purchased requires a specific warehouse 1 Business Day (Monday – Friday) processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item’s description page. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.
However, depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address.
Our standard shipping options are provided by USPS Priority Mail & UPS.
You may return most unused, original condition items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns must be requested and approved by email first. Items must arrive in the same condition as when it left our possession, including any tags or certification/authenticity stickers. Removed tags or certification/authenticity stickers will void your refund. You will be responsible for the return shipping costs.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. If you have any questions, please email us at firstname.lastname@example.org