SHIPPING

Each item that is purchased requires a specific warehouse 1 Business Day (Monday – Friday) processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item’s description page. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.

However, depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address.

Our standard shipping options are provided by USPS Priority Mail & UPS.

RETURNS

Returns must be requested and approved by email first. Items must arrive in the same condition as when it left our possession, including any tags or certification/authenticity stickers. Removed tags or certification/authenticity stickers, damaged items will void your refund. You will be responsible for the return shipping costs (you received an item and no longer would like it etc.).

You may return most unused, original condition items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Once your return is received and inspected by our team (usually within 72 hours of receipt), your refund will be processed. A credit will be automatically applied to your original method of payment within 7 days. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our team within 14 days.

Holiday Orders, you will have until January 5, 2024 to return.

If you need to return an item, simply email us at sales@tennzonesports.com